Help Centre

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  1. Do you recommend using Smartburn in the Pyroclassic? 01/10/2020

    We have not carried out any testing with the SmartBurn in the Pyroclassic so we have no official data to go from and based on the limited knowledge we have of it there is little to suggest that it would make any significant difference to the burn environment inside a Pyroclassic. 

    A Pyroclassic in good working condition should not need a SmartBurn or similar in it to achieve a good, clean, effective and efficient burn.

     

     

  2. What is a load limiter? 01/10/2020

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

     

    Load Limiter airtubes

  3. What are the National Environmental Standards for Air Quality? 01/10/2020

    The National Environmental Standards for Air Quality (NES) are regulations made under the Resource Management Act 1991 which aim to set a guaranteed minimum level of health protection for all New Zealanders.

    The NES came into effect on 8 October 2004. They are made up of 14 separate but interlinked standards.

    These include:

    • Seven standards banning activities that discharge significant quantities of dioxins and other toxics into the air
    • Five standards for ambient (outdoor) air quality
    • A design standard for new wood burners installed in urban areas
    • A requirement for landfills over 1 million tonnes of refuse to collect greenhouse gas emissions

     

     

     

  4. What type of flue do you recommend? 01/10/2020

    We recommend a 150mm flue kit for your Pyroclassic Fire.

    As we are a carboNZero certified organisation, we are not keen to support the unnecessary freight of bulky flue components great distances when there are comparable products available from reputable manufacturers in your locality. Please speak to your local Pyroclassic agent about the Flue Kit options available to you in your area.

  5. Can I use other tools in my Pyroclassic fire chamber? 01/10/2020

    Depending on how the fire is used, the surface of the cylinder can wear and erode over time. This can be accelerated through using the wrong tools, such as a flat shovel to remove ash (shown below). As you can see, this has resulted in two carved grooves in the ceramic. Although this is not ideal, it is not of a major concern as the cylinder wall is over 35mm thick so it will not compromise the integrity of the structure and the surface can easily be repaired through the application of veneering cement, which can be purchased from our Online Shop.

     

     

    Pyroclassic incorrect tooling

    Pyroclassic incorrect tooling 2

  6. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 01/10/2020

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  7. What chimney sweeps can you recommend to clean the flue? 01/10/2020

    It would be great if we could keep an up to date national register of all the good chimney sweeps around the country but as you can imagine this is a somewhat transient profession and so a call through the good old yellow pages and an ask around some friends is usually the best course of action to get a sweep. 

    It is always worth asking them if they have done any local Pyroclassic fires before and if so can they tell you where so you can ask the homeowner how it went, any doubts and we are always happy to give some tips to proactive chimney sweeps.

     

  8. How do I refuel the fire? 01/10/2020

    Use the rake to evenly distribute the hot ember and ash along the base of the fire box, ensuring there is sufficient hot ember at the front to provide adequate ignition to the fresh fuel load. Load the fresh fuel so the logs are loaded lengthways and one end of each log is in contact with the back wall of the firebox. If you keep your fire burning under the metal air tubes which run along the top of the cylinder, this will ensure the maximum amount of heat is captured within the ceramic cylinder. As hot gases have the most distance to travel before entering the flue, this allows the whole fire to retain as much heat as possible. When raking, avoid plugging the Turboslide inlet with char or ash (this is the hole covered externally by the Turboslide below the door). Using other tools may cause damage to the ceramic cylinder, always take care not to impact the ceramic surface.

     

     

  9. Why is the door glass small? 01/10/2020

    Big door glass = big waste of heat

    Glass is a very poor insulator, which is not ideal when it comes to wood fires!

    The original Pyroclassic fire did not even have a glass as the scientists wanted the fire to be as efficient as possible. Over time, consumers expressed their desire for a window into the fire which has resulted in the glass getting larger with each version.

    The Pyroclassic IV has the largest door glass that can be fitted to the front of the fire as the glass retaining strips fit just inside the front opening of the fire chamber.

  10. How do I use my re-usable fire starters? 01/10/2020

    Place the soaked fire starter in the front of the fire chamber just underneath the front of your kindling. When the fire has started use tongs to remove it and place somewhere safe to cool down. When the fire starter is cold, place into a jar of methylated spirits for storage. 

    Warning

    • NEVER leave methylated spirits near the lit fire
    • NEVER soak a hot fire starter in methylated spirits 
    • NEVER squirt spirits or any liquid fuels directly into the fire chamber