Help Centre

Click on the heading of the article in red to open the full article. 

  1. What is a load limiter? 18/08/2017

    Along the top of the fire chamber is a load limiter, which is designed to restrict the operator from overloading it. This will burn off in approximately 3-7 years depending on frequency of use. The load limiter does not need replacing but the airtubes will. 

  2. When and how should I clean the flue? 18/08/2017

    Pyroclassic fires are renowned for burning very cleanly when dry fuel is used but you should still always clean your flue once a year. This is often a requirement for many insurance companies.

  3. Why is smoke coming from my Pyroclassic fire into my room? 18/08/2017

    There are a few reasons why this could be happening:

  4. My Pyroclassic door gasket has moved out of place. What do I do? 18/08/2017

    The door to glass sealing gasket can occasionally walk along the back of the door. This happens due to the screws not quite holding enough tension on the door glass and so during the expansion and contraction process the gasket gets moved along a fraction each time.

  5. What is Pyroclassic Fires' return policy? 18/08/2017

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund your money.

  6. Why have Pyroclassic fires dropped from No. 1 on Consumer NZ tests on their last report? 18/08/2017

    Consumer Magazine recently changed the way fires are rated. This has caused some issues across the industry as what were considered the 'best' fires are now not rated near the top...like the Pyroclassic IV. They have changed the weightings of their review to focus more on price for output over...

  7. Why are there cracks and deterioration in my Pyroclassic cylinder? 18/08/2017

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  8. How do I fix down draft? 18/08/2017

    Download our down draft troubleshooting tips HERE.

  9. What chimney sweeps can you recommend to clean the flue? 18/08/2017

    It would be great if we could keep an up to date national register of all the good chimney sweeps around the country but as you can imagine this is a somewhat transient profession and so a call through the good old yellow pages and an ask around some friends...

  10. How much does it cost? 18/08/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE.