Help Centre

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  1. What can I do if my wetback develops a thick coating on it? 24/05/2017

    The wetback can develop a coating of crusty creosote when the wood fuel is not being burnt in the most efficient way. Firewood can play a major role in the performance of a wood fire. The species is part of the picture but the most significant thing is that whatever...

  2. How do I remove the ash from my Pyroclassic? 24/05/2017

    Remove the ash when the fire chamber is relatively cool. Use the Pyroclassic curved shovel to slowly empty the fire chamber. Ash almost always contains some hot ember.

  3. How much does it cost? 24/05/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  4. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 24/05/2017

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  5. What do I do if one of my side panels are shaking/rattling when the fire is going? 24/05/2017

    Because of the panels being interchangeable and not permanently fixed to the fire there is a small chance that occasionally a panel may rattle slightly in its channel, this is due to the small gap between the coloured panel and the channel which allows the panel to move ever so slightly.

  6. What wood should I be using? 24/05/2017

    DRY. This means a maximum of 25% moisture content but ideally under 18% if possible.

  7. Do you recommend using Smartburn in the Pyroclassic? 24/05/2017

    We have not carried out any testing with the SmartBurn in the Pyroclassic so we have no official data to go from and based on the limited knowledge we have of it there is little to suggest that it would make any significant difference to the burn environment inside a...

  8. How can I test if I am getting a good heat output from my Pyroclassic fire? 24/05/2017

    As you will note in the operating instructions for the Pyroclassic IV, the fire will not give its full performance for the first few uses until the unit has fully cured and heat tempered.

  9. How far does the door come out into the room when opened? 24/05/2017

    The door when opened comes out 370mm from the front steel plate, plus 20mm for the door knob. 

  10. How does burning work with the Pyroclassic IV? 24/05/2017

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire...