Help Centre

Click on the heading of the article in red to open the full article. 

  1. Why is our water heating pulsating and noisy? 24/10/2017

    This is most likely an improperly constructed water-heating circuit. Make sure you re-check the layout.

    Re-read your copy of the wetback instructions, available in our Downloads tab.

  2. Do I need to grease the doorknob spindle? 24/10/2017

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

    Ashes from the fire have a gritty texture and over time this can cause wear on the doorknob spindle. Use a tiny amount of grease to lubricate the groove in the first thread of the spindle which can be applied with a matchstick or cocktail stick.

    Please note: only a small amount is needed, if too much is used it will melt and dribble down causing an unsightly stain, be sure to remove any excess before relighting the unit.

  3. More information about the 2 hectare rule under the NES 24/10/2017

    Most urban areas in New Zealand experience air pollution during winter. Our focus is on improving air quality in those areas. Urban areas typically have smaller property sizes and as there is no nationally consistent definition for an urban environment, a property size of less than 2 hectares was used. The standard two hectare rule applies throughout New Zealand including rural areas.

     

    See more information at http://www.mfe.govt.nz/air/national-environmental-standards-air-quality

  4. Why is smoke coming from my Pyroclassic fire into my room? 24/10/2017

    There are a few reasons why this could be happening:

    • Negative pressure in the room - this can be caused by a household electric exhaust fan or severe pressure difference in a windstorm. Open a window to equalise the pressure.
    • Severe down draft due to surrounding structures, hills, trees or roof layout.
    • Most commonly, this is an indication your flue is blocked. Clear the obstruction and investigate the cause. Check the moisture of your wood and make sure you are burning good, dry wood. The flue pipe can block very quickly if you are burning wet or gummy wood. Make sure you are using a reliable chimney sweep as the Pyroclassic is different from other wood fires. 

     Down draft causes

    Download down draft troubleshooting info HERE.

  5. Why is my Pyroclassic using more wood than I thought it would? 24/10/2017

    This could be because the loading door is not airtight. Check the gasket - if you need a replacement, you can purchase one from our Parts Shop.

    Another common cause of this is incorrect operation. Remember the Pyroclassic IV's significant heat storage capacity. Add logs less often and burn fuel further back in the fire chamber.

    Lastly, this can happen if the Turboslide is being left open for long periods. If this is the case, download our Operating Instructions and read about how to use it correctly. 

  6. How much does it cost? 23/10/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  7. What are the technical specifications of the Pyroclassic IV? 23/10/2017

    Please see the last page of the Pyroclassic IV brochure, which can be downloaded HERE.

  8. How do I fix down draft? 23/10/2017

    Download our down draft troubleshooting tips HERE.

  9. Can I use other tools in my Pyroclassic fire chamber? 23/10/2017

    Depending on how the fire is used, the surface of the cylinder can wear and erode over time. This can be accelerated through using the wrong tools, such as a flat shovel to remove ash (shown below). As you can see, this has resulted in two carved grooves in the ceramic. Although this is not ideal, it is not of a major concern as the cylinder wall is over 35mm thick so it will not compromise the integrity of the structure and the surface can easily be repaired through the application of veneering cement, which can be purchased from our online shop.

     

    Pyroclassic incorrect tooling

    Pyroclassic incorrect tooling 2

  10. Why is my door knob charred? 23/10/2017

    This will naturally happen slowly over years of use. However, this process can be accelerated by burning with the Turboslide open continuously and having the fire right up the front near the door. Please read our operating instructions again so you can use the Pyroclassic® IV correctly.

    If you need a replacement doorknob, you can purchase one from our Parts Shop.