Help Centre

Click on the heading of the article in red to open the full article. 

  1. How do I clean the glass? 26/06/2017

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle.

  2. Why are there cracks and deterioration in my Pyroclassic cylinder? 26/06/2017

    This is a natural way to relieve built-up stress in refractories. It has no effect on operation, performance or useful life of the unit. The firebox is an arch structure, the most stable and permanent construction known. These cracks will develop over time and is nothing to worry about. 

  3. How do I clean the outside of the Pyroclassic and the flue pipes? 26/06/2017

    The powder coated panels on the Pyroclassic IV can be wiped clean with some light detergent and warm water You can choose to do this with the panels on the fire or remove them for a more thorough cleaning.

  4. My flue pipe has gone a copper colour in one section. What has happened? 26/06/2017

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire.

  5. Our flue pipe is showing signs of going brown, is this normal? 26/06/2017

    The flue pipes will change colour depending on how hot they have been. Like all metals, when exposed to the heat they go through a process called tempering or metallurgy which is explained in more detail here.

  6. Why is smoke coming from my Pyroclassic fire into my room? 26/06/2017

    There are a few reasons why this could be happening:

  7. What if I have a two storey house and require extra flue lengths? 26/06/2017

    A longer flue is fine however this will cause the fire to run at a slightly higher burn rate and consume more fuel than usual due to the extra draw that this length puts on the fire, otherwise there is no issue with this.

  8. How much does it cost? 26/06/2017

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  9. Door knob troubleshooting 26/06/2017

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated. 

  10. Why is the door glass small? 26/06/2017

    Big door glass = big waste of heat